Return & Refund Policy

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Return & Refund Policy

At Temple In Homes, we believe every piece carries heritage, craftsmanship, and intention. Our policies are designed to reflect fairness while preserving the value of handcrafted artistry.

1. Overview

At Temple In Homes, every product is carefully curated and handcrafted by skilled artisans from across India. Due to the unique and artisanal nature of our products, we maintain a thoughtful and transparent return policy to ensure fairness while preserving the integrity of each piece.

2. Eligibility for Returns

We ensure that every concern is addressed with care and attention, while maintaining authenticity standards. Returns are accepted only in genuine cases to uphold product integrity.

We accept returns only under the following conditions:

  • The product is damaged during transit
  • The product received is incorrect or different from what was ordered

To be eligible for a return:

  • The request must be raised within 48 hours of delivery
  • The product must be unused, in original condition, and in its original packaging
  • An unboxing video is required as proof for verification

3. Non-Returnable Items

Each product reflects the uniqueness of handcrafted work, where slight variations are part of its charm. These are not considered defects but marks of authenticity.

Due to the nature of our offerings, the following are not eligible for return:

  • Products with minor variations in color, texture, or finish
  • Items that have been used, installed, or altered
  • Returns requested without valid proof (unboxing video/images)
  • Products purchased during special sales or custom orders

4. Refund Process

We aim to make the refund process smooth, transparent, and aligned with your trust in our brand. Every approved request is handled with priority and care.

Once your return request is reviewed and approved:

  • Refunds will be processed within 5–7 business days
  • The refund will be issued to your original payment method
  • In case of Cash on Delivery (COD), refunds will be processed via bank transfer

5. Replacement Policy

Where possible, we prioritize replacing your product to ensure you still receive the intended experience. Each replacement goes through strict quality checks.

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

Each replacement item will go through our quality check and secure packaging process before dispatch.

6. Return Shipping

We handle return logistics responsibly, ensuring minimal inconvenience while maintaining fairness in shipping responsibilities.

  • If the return is due to damage or incorrect product, we will arrange pickup or cover return shipping
  • For any other approved cases, shipping costs may be borne by the customer

7. International Orders

We proudly serve customers worldwide while maintaining consistent quality and policy standards. International returns are handled with specific guidelines due to logistics and customs.

For orders shipped outside India:

  • Returns are accepted only for damaged or incorrect items
  • Customers may be required to coordinate return shipping, depending on location
  • Any customs duties or import taxes are non-refundable

8. Cancellations

We begin processing orders quickly to ensure timely delivery and premium handling. Cancellation requests must align with our dispatch timelines.

  • Orders can be canceled only before dispatch
  • Once shipped, cancellations are not allowed

9. Contact for Returns

Our support team is here to assist you with care, clarity, and prompt responses. Please reach out to us for any concerns or return requests:

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